Wednesday, February 1, 2012

Watching the Watchers

While the police reform, the ombudsman says news outlets should do the same.

Chris Stein
Spokane police ombudsman Tim Burns [Photo: Young Kwak]
Spokane police ombudsman Tim Burns [Photo: Young Kwak]
Spokane police ombudsman Tim Burns [Photo: Young Kwak]

When police ombudsman Tim Burns laid out his ideas for reforming the police department to a Spokane City Council committee last month, he also had a few choice words for the city’s reporters.

“During the past two years, the ombudsman has heard complaints from law enforcement and the community that the media is inaccurate in their reporting and unfair in their portrayal of the situation,” Burns wrote. He pointed to The Inlander’s Injustice Project, a series of articles on inequities in the criminal justice system, published in 2010. He added that he’s heard complaints about the Spokesman-Review’s coverage but wasn’t able to point to any specific examples.

The solution to these situations, Burns says, could be a watchdog for the city’s major media outlets.

“If we’re going to hold public officials and city government accountable, I think our news media needs to be equally accountable,” Burns told The Inlander. He believes each outlet could hire their own ombudsman, or there could be one ombudsman for the print media and another for the broadcasters.

This is not unheard of. National media outlets like the New York Times and National Public Radio have in-house ombudsmen that write columns on their organizations’ reporting.

Leaders at Spokane’s newspapers and TV stations generally supported the idea, but not without concerns.

“We’ve been cutting staff for the last five years, not adding,” wrote Spokesman-Review Editor Gary Graham in an email. “I just don’t think it’s practical for us to create an ombudsman’s position at this time.”

Jerry Post, KXLY’s news director, questioned how to implement it.

“For a variety of reasons, I don’t know how likely it is that the various TV, print, and online news organizations in Spokane would all agree to have our content reviewed by a single ombudsman, but I’d be open to discussing that possibility,” Post wrote in an email.

KHQ Executive News Director Neal Boling was skeptical of Burns’ statement that the media was unfair in its reporting.

“It depends on what side of the story you fall on,” Boling wrote in an email. “Our mission is to cover the facts and let the viewer draw his or her own conclusion. The media is often an unfortunate scapegoat.”

Ted McGregor Jr., publisher of The Inlander, says he supports discussing the creation of a media ombudsman but that news outlets already have a watchdog — their readers.

“We provide an ongoing forum for correcting our mistakes or airing concerns that we are being unfair. We publish letters every week, and anyone is free to contact me directly about concerns they have,” he writes. “All of us on the local media scene are judged individually by readers and viewers on the merits of our work.”

The Spokesman meets with the sheriff at least four times a year.

KHQ anchor Dan Kleckner often responds to reader complaints on air.

Regardless, Burns may have to look no further than the Washington News Council for the kind of oversight he says is needed.

John Hamer is president of the council, a nonprofit that moderates and investigates complaints involving news organizations. “Every news organization I know needs outside comment, criticism and feedback,” Hamer says. “We are the best bet, and if people have concerns about the media’s coverage over in Spokane, they can come to us.”

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Tim Burns is absolutely right that the news media should be publicly accountable -- just as they demand of those they cover. The local media leaders quoted here are also right that given the financial realities, they cannot afford staff ombudsmen to hear and address complaints. No news outlet in this state has a full-time ombudsman any more. The Washington News Council was created in 1998 to act as a kind of "outside ombudsman" for the news media in our state. We now have a 14-year track record of dealing with complaints from citizens who felt they had been damaged by inaccurate or unfair stories about them or their organizations, and were unable to get a satisfactory response from the media outlet. We have had strong links to Spokane from the outset, with two Council members (Jennifer Roseman and Chuck Rehberg) from your city. We have held panels and student mock hearings at Gonzaga, Whitworth and Eastern Washington University, including a discussion of the Spokesman-Review´s Jim West coverage that one participant told me was the best discussion of media ethics he´d ever heard. A few years ago,
at the request of the Spokesman´s former editor, we did an unprecedented critique of the newspaper´s River Park Square coverage. "Reporting on Yourself" was published in full in the paper on May 6, 2007, and won the prestigious Ancil Payne Award for Media Ethics. We recently gave a $2,000 scholarship to Amy Meyer, editor of EWU´s student newspaper, and spoke to her staff in Cheney. We held one of our annual Gridiron West Dinners at The Davenport Hotel in 2006 to "toast and roast" Tom Foley and Slade Gorton, attended by about 250 people. I cordially invite Inlander readers to visit our website, http://wanewscouncil.org, to learn more about us. We are a small nonprofit dependent on support of citizens who are deeply about accurate, fair, and ethical journalism (i.e., all Inlander readers). If anyone has complaints about Spokane-area media that you are unable to resolve with them, give us a call. And if Spokane media leaders would like us to act as an "outside ombudsman" in any such cases, we´d be glad to do that. Our council is non-partisan, fair-minded, knowledgeable and professional. We´re here to help. (NOTE: A correction is needed in Chris Stein´s story. The last paragraph should say we are a nonprofit that "mediates" complaints, not "moderates.") Otherwise, fine story. Keep up the good work. Feb 02, 2012 | Reply to this comment

 

NOTE: A correction is needed in my comment! It should say citizens who "care deeply," not "are deeply." It's hard to get things right all the time in the media, isn't it? Feb 02, 2012

 

George R. Nethercutt, Jr.
It is essential in any free society that the power of the press be fairly monitored. The Washington New Council does just that--it provides citizens/readers with an outlet to chronicle unfairness in the press. I know this organization to be highly professional, absolutely fair and staffed with people of integrity and experience. It provides transparency and accountability in the important mission of an essential part of a free society--a free press. The News Council is a flamingo in the barnyard of irresponsible and uncontrolled journalism Feb 03, 2012 | Reply to this comment

 

 
 
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