Member since Mar 23, 2013



Posted by THE SYSTEM on October 17, 2018 at 11:00 AM



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Recent Comments

Re: “Pie Hole

My friends and I decided to try South Perry Pizza this evening having heard good reviews. When we arrived, we were first on a waiting list for a table and was told it would be about a 15 minute wait as we wanted to eat inside. When the first inside table became available, after about 20 minutes, we were not seated. I spoke to the young woman at the desk, who was the owner, and was told she was saving that table, and the next one that came open, for a party of eight who came in after us. I told her, "That´s not right, as we arrived first and have been waiting". The owner replied that we only came in 3 or 4 minutes prior to the party of eight and this is how it would have to be.

I went back to my friends and explained the situation and we decided to leave. I called the owner over and told her we didn´t feel we were receiving good customer service and asked her to ring up our bar tab as we were leaving. She then asked me if I had ever been in the restaurant business and told me this is the way business is done. I replied that if she continued with poor customer service her business would suffer. She looked around and replied, "It looks like I´m doing pretty well". We paid our tab and left.

I have never received such poor customer service at any restaurant in Spokane and am shocked the owner of the restaurant would treat customers in this fashion. I will never go back to this place again and will not recommend it to any friends. The owner obviously believes customer service is not a high priority if she believes she needs to lecture customers about the restaurant business to justify her ill treatment of her customers. The owner was incredibly insensitive, rude, and arrogant.

Posted by gavinrv on 06/30/2010 at 7:53 PM

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