First off, how do you even have a job? There's no shame in refusing to cut a child's hair because you can't. Tip: once someone asks for something, review exactly what it is they want. This will save heart ache. So the real crime here is butchering a child's hair! I took in my precious little baby with a full head of thick hair, well no longer, he is bald! I've heard other horror stories of you giving children a mullet, etc. I don't understand how you can continue to cut/shave someone's head if the mother is in tears. For future reference if the mother/relative is crying stop and back away from the scissors.
I Saw You